Job Introduction
Are you looking for an exciting new opportunity as a Care Coordinator? HCRG Care Group are looking for someone to join our team on a 1 year fixed term basis, acting as a dedicated resource to support the timely facilitation of discharge from Acute and Community Hospitals into the community. You will develop relationships with the service User and their families, empowering them to make decisions around their care journey, while supporting a ‘Home is Best’ approach and promoting independence.
Working as part of the Care Coordination Centre at Peasedown St John the post holder will in reach into Acute and Community Hospitals at the point of referral. Working as part of a multidisciplinary team you will proactively coordinate tailored discharges by acting as a single point of contact for the service user, family, and professionals from multiple providers, including close liaison with Care Providers. Following discharge from hospital you will continue to support the service user throughout their journey, where required visiting the Service User in their own home to expediate referrals to community services, including therapy services, Social Care, Wellbeing and Voluntary services. Providing case management to an allocated caseload will allow regular review of the Service User’s short and long-term needs allowing completion of their care journey within 4 weeks of discharge.
Main Responsibility
As part of the HCRG Care Group Care Coordination Team you will report to the Therapy Clinical Lead. The team consists of Care Coordinators, Triage Clinicians, Clinical Leads from a Flow, Nursing and Therapy discipline, Wellbeing advisors, Social Workers and Social Care advisors. In your role as a Care Coordinator, you will:
- Ensure people using our services and families are aware of the discharge process and expected timeframe for discharge providing and overview of reasons discharges can be delayed and the role of discharges services in supporting their journey home.
- Ensure onward referrals to commmunity services are actioned in a timely manner, following standard operating procedures.
- Follow peoples journey from referral to discharge from the service and as required onto their long term service provision
- Coordinate MDT meetings with the support of clinical leads to ensure any blocks to patients care are prevented facilitating a smooth care journey escalting to Head of Care Coordination and partners for advice and suport.
- Facilitate and promote 7 day discharges from hospital working closely with care providers.
The Ideal Candidate
- Have excellent communication skills, written, verbal and non-verbal. Adapting their approach depending on the audience to build authentic, proactive working relationships.
- Be highly organised, to enable effective case management and review, allowing reduction in care provision and early identification of any longer-term care needs.
- Be able to work in a time critical manner, to enable discharge within 24-48 hours from the point of referral.
- Demonstrate kind and compassionate care to all Service Users and their families.
- Have the ability to identify any blockages in service provision and escalate these to the Clinical Lead.
- Have Excellent IT skills, with the ability and desire to learn new Clinical System platforms, such as Liquid Logic and SystmOne.
- Experience in Acute or Community Care is welcomed
Please see the job description for more details on the main responsibilities and personal specification for this role.
Package Description
You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary of 25,000 on a 12 month fixed term contract with access to our group pension.
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you are encouraged to have, and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We are committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We are a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it does not happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you are keen to join our team, we would love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you will work for is part of HCRG Care Group Holdings Limited and by applying for this job we will need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
