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Bank Call Handler

Please Note: The application deadline for this job has now passed.

Job Introduction

Are you looking for an interesting and challenging role? Do you thrive in a fast paced, team orientated environment? Do you value flexibility and recognition? If you do, then CRG Medical Services could be the perfect place for you.

Located within Century House in St Helens Town Centre, just a stone’s throw from the local bus station, train station and close to local motorways; we are a dynamic and expanding company.

CRG Medical Services have been providing a 24 hour fully supported and managed forensic medical call handling service to police forces nationwide since early 2017. We arrange delivery of primary healthcare services to secure environments such as Police Custody Suites and Prisons.

Main Responsibility

  • Ensure all inbound calls are answered promptly. 

  • Dispatch clinicians in the most effective ways possible. 

  • Accurately obtain information provided by Custody Units in relation to why a clinician is required and log using our in-house data collection system. 

  • Undertake ad-hoc duties and temporary positions as required, such as administration and support for other sectors of the business.

The Ideal Candidate

The ideal candidate must have a willingness to learn and the ability to problem solve. Must have previous customer experience and have experience with computer systems. 

Below are the shift patterns you can expect.

06.00 – 14.00 / 06.00 – 10.00 

14.00 – 22.00 / 14.00 – 18.00 

22.00 – 06.00 / 18.00 – 22.00 

06.00 – 18.00 / 18.00 – 06.00  

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