Job Introduction
Baby Steps is an evidence based antenatal and early postnatal programme to enable parents who are more likely to need extra help to build supportive relationships and transition to parenthood.
The program aims to:
- Strengthen parent-infant relationships.
- Strengthen couple relationships.
- Support the building of strong support networks.
- Improve feelings of self-confidence as well as levels of low mood and anxiety
- Help parents to understand babies’ development.
The Baby Steps Administrator role provides administrative support to the Baby Steps Program to ensure the smooth running of processes including processing referrals into the program and contact of parents.
The role includes ensuring the Program data base is maintained.
The role includes ensuring excellent customer service when engaging in conversations with families and professionals in relation to the Program.
Main Responsibility
Key responsibilities
This list is intended to summarise the key responsibilities and is not intended to cover every task that may be required of the role:
- Maintaining and updating clinical systems and clinic templates.
- To record all referrals accurately for Service Users and Carers on various client information systems, following the agreed procedure. To ensure that these referrals are allocated to the Baby Steps team, and to ensure these records are confidential, but readily available to services. This includes emails to referrer to inform them of receipt of referral and information regarding which course they will attend
- Maintain an overview of the programme and respond to questions when required.
- Work closely with the Baby Steps Lead and Facilitator to ensure smooth running of the programme.
- Support the sending and receiving of electronic surveys.
- Liaise with all partner agencies where administrative issues relating to venue, bookings, session dates and so on arise.
- Order resources and ensure Team have access to required resources.
- To ensure that high standards of customer service are provided, by communicating effectively and appropriately with service users, colleagues, managers, and a range of professionals from within and outside of the organisation. This includes frontline telephony cover and electronic communiques.
- Provide management reports as and when required.
- Production of documents in Word and Excel.
- Carry out data cleansing as and when required.
- To minute-take at meetings where required.
- The post holder is required to undertake any additional duties as delegated by their line manager or Head of Business Support
- Support to the wider Public Health Nursing Business Support Team as required.
- Ensure compliance with all training requirements.
- Be responsible for prioritising own workload efficiently, including maintenance of diary, responsiveness to emails, ensuring strict deadlines are met.
The Ideal Candidate
Essential
Qualifications
- Good all-round basic education to at least GCSE level or equivalent, including maths and English
- RSA II typing or equivalent
Work Experience
- Administrative experience in a busy, customer facing environment.
General Skills
- Flexible approach to work
- Reliable
- Shows honesty, integrity, discretion.
Specific Skills
- Excellent customer services skills
- Advanced keyboard skills
- High levels of computer literacy
Communication
- Ability to work as part of a team.
- Excellent interpersonal and communication skills, both verbal and written
- Polite and helpful customer service skills
- Good telephone manner
- Caring and understanding
Analytical & Judgmental Skills
- Common sense and initiative
- Ability to deal with results on a daily basis, highlighting abnormal results to clinicians.
Planning & Organizational Skills
- Ability to manage time and prioritise workload
- Good organisational skills
Desirable
Work Experience
- Previous health or social care experience
- Minute taking
Knowledge
- Understanding of medical terminology
- Knowledge of clinical systems or databases
Package Description
You will feel valued as a Baby Steps Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission.
About the Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
