Job Introduction
Are you an organised and efficient communicator with a passion for providing exceptional patient care? We are looking for Bank Administrators to join our dedicated dermatology service team in Oldham.
In this vital role, you will manage the flow of referrals from Primary Care, coordinate appointment scheduling, and serve as a central point of communication for both clinical staff and patients. If you thrive in a fast-paced environment and enjoy making a difference in healthcare, we want to hear from you!
You will work in conjunction with our friendly and welcoming clinical and managerial teams to ensure appointment capacity is utilised and the timeliness of patient appointments is monitored and you'll carry out clerical duties to ensure a comprehensive and efficient administrative support service.
You will be based at our clinic in Oldham which operates Monday – Saturday between 8am -8pm with the opportunity for evening and weekend shifts.
Up to full time hours able to be offered for this role!
Main Responsibility
As a Bank Administrator you will:
- Serve as the first point of contact for telephone enquiries, prioritize issues, and relay messages appropriately.
- Collaborate with medical professionals and team members to provide quality patient services.
- Maintain and update computerised and manual filing systems.
- Manage incoming correspondence and take initiative as appropriate.
- Ensure timely processing of correspondence to patients, GPs, and hospitals.
- Keep accurate records for internal and external audits.
A full list of responsibilities and details please see the attached job description.
The Ideal Candidate
Our ideal candidate will:
- Be able to organise and prioritise own workload
- Able to communicate effectively and in appropriate manner with individual and groups at all levels
- Have strong administration and IT skills
- Have good interpersonal skills, both verbal and written, and customer service
- Have an ability to deal with confidential and sensitive information
- Have prior knowledge of EMIS (clinical database)
- Have previous experience working within a healthcare environment
- Be able to work using own initiative
For more information please see attached job description
Package Description
As a Bank Administrator, you will be based at our Oldham Integrated Care Centre and benefit from:
- Hourly rate of £11.48 and Self-booking for shifts
- HCRG Care Group is pleased to offer access to Wagestream - which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
- Working in an environment focused on the highest clinical and quality standards
- Access to our Strive for Better networks, a national support and professional network made up of NHS professionals like you, giving you the chance to constantly develop industry-leading care and quality
- Access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
- Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
- Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn't happen often, sometimes a role is very popular, and well need to close it earlier than the date we've shown here. If you're keen to join our team, we’d love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2