Band 3 - Administrator/Medical Secretary | 18 April, 2022 | Jobs and careers with HCRG Care Group

Please Note: The application deadline for this job has now passed.

Job Introduction

As a Band 3 Administrator/Medical Secretary with HCRG Care Group, you’ll join a team who are focused on delivering impeccable customer service to our staff and service users to really make our service users and staff feel the difference. The post holder will provide full and comprehensive secretarial and administrative support for all staff in the IMPACT team, this includes Nurses and Physiotherapists. The post holder will support the work of the Team, the Team Lead and Clinical Nurse Specialist; this may involve taking and producing minutes of meetings, organisation of training events and seminars, organising meetings and appointments, developing and maintaining databases and setting up of administrative systems. This role may also involve the provision of administrative support for specific projects.

Main Responsibility

Key Responsibilities

To arrange patient appointments. Monitor clinic usage, advising both clinicians and Team Lead of extra clinic requirements/cancellations. Ensure requests for further investigations ie, spirometry and onward referrals are sent to the relevant department in a timely manner.
To ensure the smooth running of the clinics as appropriate. To prepare for clinics, finding and printing relevant notes from relevant computer systems: referral letters, test results and any other information that may be relevant to the patient’s consultation.
To liaise with all members of the multi-disciplinary team to provide a quality service for the patients.
Ensure own workload is prioritised appropriately.
To provide a fast and accurate medical secretarial service, typing clinic letters by taking information from SystmOne, word-processing, emailing, filing, photocopying and the composition of letters when required.
To provide a first point of contact on a daily basis with both patients and relatives, answering all telephone enquiries, ensuring tact and confidentiality is maintained at all times, taking and relaying messages in a polite and helpful manner and using own judgement to establish the priority of issues and taking action as appropriate.
To perform the setting up of clinic schedules, templates and booking of appointments using the computer system. To cancel and re-arrange clinics as and when necessary. These clinics include pulmonary rehabilitation and oxygen assessments.
To deal with daily incoming correspondence from GPs and other hospitals regarding patient care using own initiative as appropriate.
To work as part of a team sharing responsibility for the smooth running of the service. Assist colleagues in providing a reasonable level of cover for the work of absent medical secretaries.
To develop a good knowledge of NHS computer systems including SystmOne, e-referrals, Millennium. To be aware of changing technology and undertaking IT training as and when necessary.
To be responsible for validating the Oxygen invoice in conjunction with changes made to O2 prescriptions by O2 nurses and the hospital.
To manage the Home Oxygen email account, managing all new referrals.
To record all new HOOF confirmations onto patient notes.
To follow up all O2 Fire Risk Assessments with letters and configuration of the monthly invoice, including the concordance report.

The Ideal Candidate

You will have a

RSA level 2 typing qualification or recognised equivalent
GCSE English and Maths.
Previous secretarial experience
Experience of working in a customer / patient focused environment
Experience of working in a pressurised environment
Being able to ‘multi-task’
Experience of minute taking
Be able to prioritise effectively to meet deadlines
Knowledge of good office & administrative practice
Knowledge of medical terminology
Computer literate: able to use Microsoft Word, Email, Excel and other Office applications to maximise the efficiency of the office.
Be able to prioritise effectively to meet deadlines

You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.

Package Description

You will feel valued as a Band 3 Administrator/Medical Secretary within HCRG Care Group, receiving access to exclusive rewards and benefits including:

£19,737 0 £21,147 and access to our group pension
MyWellness – a health and lifestyle platform covering mental health awareness and support, healthy recipes & activity challenges and access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
Access to Reward Gateway - our staff benefits scheme which grants you access to premium offers and discounts on practical spending at national supermarkets and well known retailers as well as special treats like Virgin Experience Days and Lesuire Vouchers
We are pleased to offer access to Wagestream -which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
25 days holiday plus Bank Holidays.
Access to a range of courses and e-learning to develop further skills, bespoke career pathways and opportunities continuing your professional development
Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
Working in an environment focused on the highest clinical and quality standards with 100% of our rated services considered overall good or outstanding by the Care Quality Commission.

About the Company

We change lives by transforming health and care.

Established in 2006 by our Chief Executive Dr Vivienne McVey and like-minded colleagues, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.

From around 500 locations across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome a broad diversity of talent to apply. We reserve the right to cease any advertising prior to the published closing date for a role that receives a high number of applications.

As a Disability Confident Committed company, we work in partnership with the Department of Work and Pensions (DWP) to provide facilities, work environment adjustments and technical solutions to make our business an inclusive place for all.

HCRG Care Group is committed to safeguarding and protecting the children, young people and vulnerable adults that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our services.

HCRG Care Group, its subsidiary companies and the LLPs are part of the HCRG Care Group and provide publicly funded health and social care services. If you would like to know a little more about how we use your information, please see our website’s privacy policy.

From 11 November 21, as a result of new legislation, anyone over the age of 18 who enters a Care Home as part of their job must have had both doses of a COVID-19 vaccination or hold a valid medical exemption. As part of our pre-employment process we will therefore ask you to provide: * proof of your vaccination status via the NHS Covid Pass (either electronically or via the PDF) * A signed copy of the temporary medical exemption form. Further details about the legislation can be found on the government website.