Job Introduction
Make a real difference to autistic people across Bath & North East Somerset, Swindon and Wiltshire.
In this role, you’ll provide needs‑led support and tailored interventions to individuals accessing the BSW Adult Autism Service, part of the Neurodevelopmental Assessment Pathway.
Based in Bath, you’ll work flexibly - visiting locations across B&NES, Swindon and Wiltshire as needed, while also benefiting from opportunities for remote working.
Key Responsibilities
- Conduct welcome calls with individuals referred for diagnostic assessment, gathering brief background information and identifying any required reasonable adjustments.
- Gather information from service users, families, and significant others to support the multidisciplinary team’s clinical decision‑making.
- Ensure service users and families can access recommended advice, resources, and support, offering additional help to those who have not yet engaged.
- Respond to service user enquiries and work collaboratively with partner organisations, including VCFSE agencies, to ensure the right support is in place at the right time.
- Promote a needs‑led, “think family,” trauma‑informed approach in all aspects of care.
- Support service users and families to better understand autism and identify any needs that may affect their ability to access appointments within the pathway.
- Assist the team with organising, monitoring, and delivering appropriate follow‑up arrangements.
Please see the full list of clinical and professional responsibilities in the attached job description.
Essential
- Level 4 qualification in a relevant area (e.g., Higher Apprenticeship, Level 4 Award/NVQ/Diploma).
- Strong interpersonal skills, including active listening, observation, and empathy.
- Confident in negotiation, problem‑solving, and prioritising workload.
- Excellent written and verbal communication skills, with the ability to record information accurately and sensitively.
- Good organisational skills and the ability to work independently.
- Experience in working with Autistic people.
- Experience building effective relationships with staff from other agencies or organisations.
- Confident using IT for tasks such as report writing and communication.
- Experience supporting individuals with autism and/or ADHD
Desirable
- Experience working in mainstream or specialist education settings.
- Experience delivering training.
- Experience contributing to neurodevelopmental diagnostic assessments for children, young people, or adults.
Other Requirements
- A valid UK driving licence is required to fulfil the duties of the role.
Package Description
As an Autism Care Navigator, you’ll be part of our valued team based at St Martins Hospital, Bath, BA2 5RP. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- A salary of £26,712 - £29,494.50 FTE with access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
