Job Introduction
Are you an Assistant Practice Manager looking for an exciting new opportunity? Or a proactive and enthusiastic individual with the ability to lead and manage a team?
Queens Road Surgery are looking for an Assistant Practice Manager for 37.5 hours per week.
Main Responsibility
Key duties will include:
- You will support the Practice Manager and ensure the smooth running of the practice, where required, develop efficient systems of management to include IT, Human Resources, Financial Management and to delegate tasks appropriately.
- You will be overseeing the day-to-day operation of the surgery, you will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team while leading the attainment of Local and National KPI’s, and APMS KPI’s.
- Promote the development and identify training needs of reception staff and provide support in the achievement of the objectives of their personal development review. As well as lead the reception staff appraisal system.
- Ensure effective supervise the work of the reception team and co-ordinate support services for other team members and ensure rapid response to incoming telephone calls and ensure appropriate action is taken and messages are recorded and take immediate corrective action when needed.
The Ideal Candidate
Interested? What you will need to be considered:
- Reception/customer care experience is essential.
- You will be required to have a understanding of health services together with a passion for improving lives and improving healthcare.
- Excellent communication and organisation skills.
- Ability to work within a team and wider colleagues.
- Must be able to work within processes/procedures and needs to maintain confidentiality and data security.
- Mis be able to adapt to dealing with changing priorities and flexible to work different shifts as required by business needs.
Package Description
What we can offer you as an Assistant Practice Manager:
- Annual salary of up to £35,000 depending on experience.
- 27 days annual leave plus bank holidays pro rata.
- Sector Leading Training.
- Access to our bespoke learning management system.
- Varied opportunities for career development within our wider organisation and a range of other exciting employee benefits such as car benefit scheme, cycle to work schemes, travel season ticket loans, discount cards and employee wellbeing services.
About the Company
Why join Operose Health?
At Operose Health it is our mission to deliver great primary care by improving access, outcomes and patient experience. Our dedicated teams, innovative operating models, ambitious growth plans, and values-driven culture allow us to offer unparalleled support to every practice and service we manage. We care for over 630,000 patients across 60+ GP Practices, from Devon to Doncaster.
We take immense pride in our exceptionally talented workforce. With robust resources and continuous support, we empower our staff to deliver outstanding patient care. Our clinicians and colleagues are encouraged to operate at the top of their licence and champion to be the best that they can be.
Clinical expertise, innovation and research drive our models of care, improving primary care access to provide the right support, at the right time. By leveraging data and insights, we manage demand more efficiently, enabling quicker patient access. We empower and educate patients to improve their health and wellbeing for the long term.