Job Introduction
To be responsible for administrative duties in relation to the Lawson Street Health Centre. To assist with the provision of the sexual health service and contribute to the effective running of the clinics through the delivery of administrative tasks which directly support the service and by maintaining administrative systems and procedures including reception duties, back-office support, manage incoming calls from the ‘call centre’ and action as required and through direct patient contact.
Main Responsibility
- Reception desk duties including greeting and registering patients, booking appointments and handling general enquires from patients, other healthcare professionals and the public where appropriate.
- Manage incoming calls from the ‘call centre’ and action as required.
- To assist with the distribution of mail and notices as required.
- Send appointment reminders for all sites.
- Check for unallocated postal test results and match them to the corresponding patient record or action as necessary.
- Run reports from clinical system.
- Book any required translators for appointments.
- Process postal test results.
- Management of patient and records and results.
- To maintain high standards of data quality.
- Production of letters as required.
- To assist in the inputting of data into the clinical system.
- Recording of messages for clinical staff, ensuring that they are accurate and passed the appropriate party.
- To deal effectively with incoming and outgoing post.
- To assist with filing and management of patient records and information.
- Support the administration of spoke clinics.
- Support the sexual health call centre as required.
- The post holder will:
- Be able to prioritise workload and use own initiative.
- Work flexibly in response to the needs of the service.
- Undertake any additional duties as required;
- Liaise with management and VH team to resolve any problems/issues with postal/express testing.
PLEASE SEE ATTACHED JOB DESCRIPTION FOR FULL RESPONSIBILITIES.
The Ideal Candidate
- NVQ 2 in business administration
- Experience of working in a healthcare environment in an administrative role.
- Must be able to demonstrate an interest in Business Administration and Health Care
- Ability to use Microsoft Office to assist in producing a variety of documents
- Ability to communicate clearly face to face and on the telephone to a variety of people
- Flexible approach to work by responding to the needs of the services including, at times, requirements to work beyond normal working hours
- Commitment to own continuous personal and professional development
- Strong team player, committed to an ethos of continuous improvement
Desirable
- Knowledge of sexual health
Other requirements: A Criminal Records Check will apply to this role.
Package Description
As a Administrator you’ll be part of our valued team at Lawson Street Health Centre, Stockton on Tees.
You will feel valued as a Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Band 3 Salary with group pension and group terms and conditions.
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
