Job Introduction
We are seeking a motivated and organised individual to join our Bury Sexual Health Service as an Administrator.
In this role, you will provide comprehensive administrative support to various service areas, ensuring the smooth and efficient operation of the team. You will communicate professionally and effectively with both colleagues and service users, contributing directly to the team's success.
After receiving full training, you will use computer systems to accurately capture, update, and verify essential data, and manage databases, with occasional manual data collection when required.
The role involves handling telephone inquiries, managing your own workload within set guidelines, and using discretion and initiative to address queries or direct them to the appropriate departments.
This is a full time position working 37.5 hours across the week at our Bury Sexual Health Service.
Main Responsibility
- Handling high volumes of telephone calls and providing excellent customer service when booking appointments and responding to inquiries.
- Prioritising urgent referrals and directing patients to the appropriate services following established protocols.
- Managing and processing confidential patient information accurately, including data input and maintaining secure records.
- Regularly using databases and IT tools (e.g., Word, Excel, Outlook) to produce documents and manage patient information.
- Supporting the Administration Manager in maintaining operational efficiency, including managing waiting lists and monitoring mailboxes.
Please see the attached job description for a full list of job responsibilities.
The Ideal Candidate
- Proven experience in administration and handling telephone inquiries professionally and efficiently.
- Strong working knowledge of hospital IT systems.
- Excellent customer care and interpersonal skills.
- Ability to communicate clearly and effectively, both over the phone and in writing, with colleagues and external contacts.
- Ability to work independently and as part of a team, using initiative to manage and prioritise workload.
- Strong organizational skills to consistently meet agreed targets.
Package Description
As an Administrator, you’ll be part of our valued team at our Bury Sexual Health Service.
You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £22,369.35 with group pension
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
