Job Introduction
Are you a friendly, polite and enthusiastic Administrator looking for an exciting role within a well-established Service. Which Offers interesting and varied patient caseloads, and a fantastic work-life balance.
The role is based at St Luke's Health Centre, working with a large, friendly, and professional practice team to lead and provide high quality services to the 6800 patients. The clinical system is system one. Opening hours are Monday 08.00 - 18.30 to Friday – 0800-1830.
St Luke’s Health Centre is based in Southend-on-sea, Essex. We believe that general practice can be a fun and supportive environment for Healthcare Assistant, and we ensure this through highly developed systems and processes, and support from GP’s and allied healthcare professionals, such as our pharmacists and ANP’s.
This role is working 25 hours per week
Main Responsibility
Administration duties:
- Opening of the premises.
- Greeting and booking in or patients for surgeries and clinics.
- Dealing with patient enquiries efficiently and courteously.
- To answer telephones promptly ensuring all in-coming lines are covered at all times.
- Making appointments on EMIS web, by processing appointment requests for today, future appointments from patients in person and on the telephone.
- Restoring the telephone service in the morning and checking for any messages.
- Dealing with all telephone queries/requests from patients and acting as liaison with the Doctors/Nurses, as necessary.
The Ideal Candidate
- Experience in this role is desirable but not essential.
- You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
- Good customer service skills
- Good communication skills
Package Description
You will feel valued as our Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £22,308.00 FTE
- Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
About the Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
- We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
- While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
- As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
- Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.