Job Introduction
JOIN OUR FRONTLINE HEROES!
ADMINISTRATOR/RECEPTIONIST VACANCIES
Are you a friendly face & calm voice. Do you thrive in a fast-paced environment where every day brings new challenge - & the chance to make a real difference?
We’re looking for dynamic, compassionate, and highly organised individuals to be the first point of contact for patients, families, and clinical staff at our Minor Injury Units (MIU) in Chippenham & Trowbridge. As the heartbeat of our front desks, you’ll be essential to creating a warm, welcoming, & efficient experience for all who walk through our doors.
The MIU units are open for walk in patients and for patients who have contacted NHS 111 and have been advised to attend. In Chippenham we also cover reception & provide admin support to the X-ray and ultrasound department.
What You'll Do:
Greet patients and visitors with professionalism and care
Manage appointments, phone calls, and patient inquiries
Coordinate with the clinical staff and departments to ensure smooth operations
Handle patient records and maintain confidentiality
Keep the reception area calm, clean, and under control—even on the busiest days!
What You Bring:
Excellent communication and interpersonal skills
Strong multitasking and time-management abilities
A cool head under pressure and a heart full of empathy
Previous receptionist or front desk experience (preferably in healthcare)
Tech-savvy mindset – you’re comfortable with scheduling systems and office software
We are a busy, friendly team, who would welcome the opportunity to work with a new member of staff willing to contribute to the on-going development of the services we provide.
This is a fantastic opportunity for an individual who relishes a challenge. In return we can offer you a supportive, fast moving, and varied job, in an often-busy environment.
We have a variety of different shifts available including full & part time likely to be anything between 08:00 – 17:00 Monday to Friday. Evening shifts likely to be anything between 16:00 – 20:00 (Chippenham only) Weekend shifts likely to be anything between 08:00 – 20:00. However these are just some examples, we are happy to have further discussions about a variety of different working patterns. So why not apply now!
An Assessment Day will take place on Friday 2 May for those applicants who are shortlisted for interview.
For an informal discussion please contact:
Heather Byrd, Administration Manager, email heather.byrd@hcrgcaregroup.com or phone 07787 27 17 63
Main Responsibility
• Register patients who wish to be seen in MIU.
• To act as the first point of contact to all patients, relatives and healthcare colleagues visiting the hospital, ensuring that they are dealt with in a professional, appropriate, courteous, calm, and sympathetic manner so they feel welcome and that they are given the information they require.
• To deal appropriately, calmly, and courteously with telephone enquiries from patients, relatives, GP’s, and other healthcare colleagues.
• Book in patients for X-ray & ultrasound appointments. Deal with x-ray telephone enquiries and book x-ray appointments.
• Data input information onto patient administrative system (SystmOne)
• Act as central point of contact for all calls/enquiries to the team, redirecting calls, taking messages, and dealing with enquiries where appropriate.
• Support administrative colleagues providing admin support to the team as required. To include word-processing and photocopying for the team.
• Maintain filing systems for: electronic files; paper files; personal files; team notice board; patient records; archive filing.
• Ensure personal mandatory training compliance and personal development to meet requirements of the post and participate in supervision, training, and appraisal.
• Support administrative colleague with checking of invoices as required.
• Ensure all office equipment is in working order, reporting faults and monitor progress of repair.
Collect, distribute, and prepare post sending out to other departments/sites/agencies. Open all post as directed by Reception Team Lead or Admin Manager.
A full list of responsibilities can be found in the attached job description.
The Ideal Candidate
• Good general education (e.g GCSE English & Maths)
• Reception duties/ meeting & greeting the public
• IT literate
• Excellent customer service skills
• Experience of working with a range of Microsoft Office packages (e.g. Word, Outlook & Teams)
• Experience of inputting accurate and timely data onto electronic systems
• Ability to treat all patient and other hospital information confidentially
• The ability to communicate basic or sensitive information to colleagues, patients and relatives
• The ability to work as part of a wider multi-disciplinary team to ensure high quality administration support
• Able to organise, prioritise and adjust own workload in relation to the priorities of the department daily
• Efficient, courteous telephone manner
• Good organisational skills
• Calm in a pressured environment
• Confident in dealing with people at all levels
• High level communication skills
• Able to work unsupervised
• Willing to work in other areas of the organisation if required to do so
Package Description
As an Administrator, you’ll be part of our valued Reception Services Administration team based at Chippenham or Trowbridge Community Hospital.
As part of the HCRG Care Group family, you’ll receive access to a range of exclusive rewards and benefits, including:
- Competitive Salary: £23,875 per year, with group pension.
- Daily Comforts: Free tea, coffee, and milk at your base location.
- My Reward Hub Membership: Discounts on everyday purchases like groceries, plus cashback and voucher offers for treats for you and your loved ones.
- Financial Flexibility: Access your wages as you earn them, helping you handle life’s unexpected moments without high interest rates or overdraft fees.
- Wellbeing Support: Resources to help with your mental and physical health, from healthy recipes and activity challenges to counselling, legal advice, and debt management tools.
- Learning Opportunities: Access to eLearning and bespoke career pathways through our ‘Outstanding’ learning and development team, The Learning Enterprise.
- Innovative Culture: Be part of a team that encourages your ideas to improve how we work, backed by an annual £100,000 innovation fund.
- Pride in Quality: Join an organization committed to the highest clinical and quality standards, with many services rated “Good” or “Outstanding” by the Care Quality Commission.
About the Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
