Job Introduction
Join our fantastic Primary Care service at our vibrant and dynamic Church Lane Surgery. We are looking for a passionate and dedicated Administrator to join our multi-skilled team, who are focused on delivering impeccable customer service to our service users to really make our service users and staff feel the difference.
Our mission is to provide patients in Braintree with high-quality, easy, and convenient access to a GP or nurse when they need it. Our core values and principles are:
- Patient-centric: putting patients at the heart of everything we do.
- Quality: providing the highest standard of care and treatment.
- Ethical: operating within an ethical framework through openness and transparency.
- Passionate: being passionate about enhancing caring for our patients.
- Teamwork: supporting and sharing with all members of our team and partners.
Main Responsibility
Your days will be fulfilling and rewarding and some of your day-to-day responsibilities will include:
- Explain practice arrangements and formal requirements to new patients, ensuring that they are given an invitation for a new registration health check and ensure that registration procedures are completed.
- Demonstrating excellent IT and workload management skills and supporting a varied, complex and changeable service.
- A range of difficult situations – always demonstrating a sensitive and diplomatic approach, especially when dealing with emotional members of the public.
- Front of house – always demonstrate professional behaviours
- Understand and comply with confidentiality and information governance policies and procedures
- Processing incoming and outgoing mail
- File and store records as required
- Photocopy documentation as required
- Action all incoming emails
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
Please see the job description for full list.
The Ideal Candidate
The ideal candidate will have the below:
- Practical experience of working as part of a team
- Experience of Customer Service Team member and a positive attitude to Customer Service
- Excellent IT, phone and organisational skills.
Please see the job description for full list.
Package Description
You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- Salary Dependent on Experience and access to our group pension
- Free tea, coffee, and milk at your base location.
- Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you.
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates.
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling.
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise.
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year.
- The pride of working for an organisation committed to the highest clinical and quality standards: with 100% of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission.
About the Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, di-verse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people, and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices and every-one who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.