Job Introduction
Make a Difference Every Day
Every phone call answered, appointment booked and query resolved helps patients access the care they need at the right time. We have an exciting opportunity to join a supportive and patient-focused team as an Administrator within the BSW SPA. This role offers the chance to make a meaningful contribution to service delivery while working collaboratively with colleagues and stakeholders. We are seeking an enthusiastic candidate with the skills and experience to provide high-quality support and help deliver excellent outcomes.
Job Summary
We're looking for a friendly, highly organised and proactive Administrator to join our team based at either Chippenham Community Hospital or Jenner House, Chippenham. You'll provide essential administrative support across community healthcare services, managing appointments, handling patient enquiries, maintaining accurate records and supporting clinicians and managers. If you enjoy helping people, working collaboratively and making a real difference behind the scenes, we'd love to hear from you. Hybrid working opportunities are available.
Recruitment Enquiries
For support with your application or any recruitment-related questions, please contact Karen Rees, Recruitment Advisor, at Karen.Rees@hcrgcaregroup.com or on 07919 118944.
Further Information About the Role
If you would like to find out more about the role, its responsibilities or the team, please contact Lesley Campbell at Lesley.Campbell@hcrgcaregroup.com.
Package Description
As an Administrator you’ll be part of our valued team based at either Chippenham Community Hospital or Jenner House, Chippenham receiving access to exclusive rewards and benefits including:
- A salary of £24,853 - £27,387 FTE with access to our group pension
- Free tea, coffee and milk at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
- An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
Main Responsibilities of the Role - How You'll Make a Difference
- Help ensure patients receive timely access to the care and support they need.
- Act as a key point of contact for patients, carers and healthcare professionals.
- Support clinicians by coordinating appointments and managing referrals.
- Maintain accurate records that contribute to safe and effective care delivery.
- Build positive relationships across teams and partner organisations.
- Help create a smooth and reassuring experience for patients accessing services.
- Support service improvements through efficient administration and attention to detail.
- Play an important role in delivering person-centred community healthcare.
The Qualities That Will Help You Succeed
This role is perfect for someone who wants to play an important part in helping people access the care and support they need. Your organisation, communication, and commitment to service excellence will directly contribute to positive patient experiences.
Essential Criteria
- Passion for providing excellent service to patients and colleagues.
- Proven administrative experience in a busy environment.
- Ability to communicate with empathy, professionalism, and confidence.
- Strong organisational skills and the ability to prioritise effectively.
- Excellent attention to detail and commitment to quality.
- Confidence using IT systems and digital tools.
- Ability to remain calm and effective under pressure.
- Experience maintaining accurate records and information.
- Understanding of confidentiality and handling sensitive information.
- Ability to work collaboratively across teams and services.
- GCSE English and Maths (or equivalent).
Desirable Criteria
- Experience within healthcare, community services, or social care.
- Knowledge of patient administration systems.
- Understanding of referral pathways and appointment processes.
- Experience supporting service improvement activities.
- Familiarity with SystmOne or similar systems.
For full details of the role, responsibilities, and person specification, please refer to the attached Job Description.
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
