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Administration Team Leader - MSK

Please Note: The application deadline for this job has now passed.

Job Introduction

Deliver work in line with key performance indicators laid out in the service specifications through supervision of the team to ensure smooth running of efficient services.  Support the management team in ensuring tasks are completed on time and accurate reporting is possible.

You will be based at 

Wigmore Lane Health Centre, Wigmore Lane, Luton, LU2 8BG

Main Responsibility

Finance & Stock

  • Fully understand the expectations set out within the stock and medicines management procedures, ensure other team members adhere to the requirements.
  • Work with the designated Administrator and Physiotherapist to ensure a weekly stock check, ensuring stock efficiency is maximised.

Activity, Workload & KPIs

  • Understand the KPI requirements and activity levels for the service, constantly striving to achieve these by providing support to the team.
  • Manage the planning and upkeep of clinic schedules, understanding the activity requirements of the services and ensure these are added within reasonable timeframes.
  • Liaise with the Clinical Lead to ensure clinics are blocked as necessary for training and supervision.

IT Systems & Data Quality

  • Become a super user of clinical systems and participate in the training and ongoing support of other team members.
  • Understand the basics of coding and reporting within SystmOne. Work with the General Manager to ensure templates and letters within the system are accurate and updated accordingly.

HR related duties:

  • Observe team behaviours when dealing with patients and other external organisations.
  • Work with the General Manager to ensure effective team working.
  • Play a key role in the recruitment, induction, training, and ongoing support of new team members.
  • Maintain the training matrix for the service, highlighting to staff any issues in relation to expiry of training.

This job description is not definitive or exhaustive. It reflects the present requirement and may be subject to review and amendments considering any future changes. The post holder may be required to undertake other duties commensurate with the post agreed.

The Ideal Candidate


  • Ability to produce work of a high standard with attention to detail.
  • Good working knowledge of SystmOne.
  • Experience of working in a customer / patient focused environment.
  • Ability to deal with confidential and sensitive information.
  • Ability to produce work of a high standard with attention to detail.
  • Administration experience
  • Experience of leading a team
  • Excellent communication and relationship skills.
  • Computer literate: able to use Microsoft Word and email and other Office applications.
  • Ability to work without supervision.
  • Highly organised with effective time management and prioritising skills.


  • Knowledge of the Musculoskeletal and Physiotherapy pathways.
  • Supervisory / Team Lead Qualification.


Package Description

As an Administration Team Leader, you’ll be part of our valued team.

You will feel valued as an administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

  • Free tea, coffee and milk at your base location
  • Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
  • Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
  • Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
  • Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
  • An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year 
  • The pride of working for an organisation committed to the highest clinical and quality standards: with a number of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

About the Company

We change lives by transforming health and care.Established in 2006, we are one of the UK\'s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can. As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

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